Everbridge Announcement

What is Everbridge CEM?

Everbridge CEM (Critical Event Management) is a software suite provide by our partner, Everbridge. There are three components to CEM: Mass Notification, Risk Center, and Safety Connection.

MASS NOTIFICATION

This platform allows the Northland GSOC to send notifications to individuals or groups using lists, locations, and visual intelligence. The Northland GSOC will use the Everbridge Mass Notification software platform to send Northlanders important health and safety updates and critical alerts such as:

• Fire- structure or wildfire
• Geophysical earthquake
• HAZMAT incidents
• Health advisory
• Critical infrastructure disruptions
• Labor strikes or disruptions
• Meteorological events
• Security and crime concerns or events
• Activism or protest
• Terrorism incident
• Transportation disruptions
• Medical emergency
• Workplace violence
• Suspicious person/intruder
• Suspicious package
• Suspicious odor or hazardous material spill
• Power outage
• Bomb threat

RISK CENTER

Risk Center combines thousands of the most trustworthy data sources with an experienced team of analysts to empower organizations to proactively monitor and mitigate risk. Everbridge Risk Center is the tool used by the Northland GSOC to inform Northland stakeholders of an event that could impact one of our facilities or employees. The Northland GSOC monitors Risk Center 24/7 for security, business, continuity, supply chain, and operations threats and will take immediate action to inform and notify you should a risk occur that warrants action. 

SAFETY CONNECTION  

Everbridge Safety Connection helps businesses and organizations quickly locate and communicate with their people. The solution aggregates geo-location data from multiple systems so that we can reach out to those employees, contractors or visitors who are potentially at risk. Combining physical access control, mobile application, network access, and other location-aware data with the power of Everbridge Mass Notification, Safety Connection helps to improve employee security and provide enhanced information about an employee’s location to help keep them safe. This is the tool that the Northland GSOC uses to know where our people are, and what risks may affect them. Sharing of location data is completely voluntary and location data will never be retrieved without express permission.

Everbridge Employee Receipient App

The Everbridge mobile app will be pushed to all Northland devices via MaaS 360. There are also android and an iOS apps available.

The Everbridge mobile app:

• Allows users to receive public safety information based on their current location
• Allows users to configure communication preferences (push, SMS, email, voice)
• Allows users to initiate an SOS request to the Northland GSOC
• Allows users to see active alerts visually on a map
• Allows users to obtain details on alerts
• Allows users to initiate Safe Corridor
• Allows user to send a check-in (update their location) to the Northland GSOC

FOR NORTHLAND DEVICES   

• The Everbridge Employee Recipient App will be pushed to your device by Northland IT. Once the app has been installed, launch the app to complete the sign in/configuration process.

• Once installed, open the app and click on “allow” if you would like to receive push notifications.

• Click on “find an organization or subscription.”

• Search for “Northland Controls.”

• Use “SSO Login” and authenticate with Duo to complete the login process.
• Once you are logged in, you will be given options to configure communication preferences.

• Click “Done” when finished
• You will see an SOS notification that will request access to your device’s camera and microphone. This is If you allow the app to access your device’s camera and microphone, the camera and microphone from your device will be active during an SOS call only. If an SOS call is initiated, 120 seconds of audio and video will automatically be sent from your device to the GSOC. If you consent, click on “allow.”

FOR BRING YOUR OWN DEVICES (BYOD)   

The setup process is the same as described above. However, you will first need to download the Everbridge Employee Recipient App from the Apple App or the Google Play Store.

Apple App Store: https://apps.apple.com/us/app/everbridge/id565859420

Google Play Store: https://play.google.com/store/apps/details?id=com.everbridge.mobile.iv.recipient

FAQs

Q: Will Northland Controls be able to know my current location without my consent?

A: No. Location information is shared with Northland Controls with your consent only.

Q: What information does Northland Controls know about me?

A: First name, last name, email address, phone #, personal email, personal phone #, and home address. Last location data may be obtained from the mobile app by user consent only.

Q: My phone #, email address, home address, etc. is incorrect. How can I ensure that it is updated?

A: We pull this information straight from Paycom. If there is any error, email hr@northlandcontrols.com to have your contact information updated.

Q: Can I update my contact information via Everbridge Portal?

A: No. We have disabled this feature as we are using Paycom for our single source of truth.

Q: What happens if I do not download the app? Will I still get alerts?

A: Yes. You will still receive the alerts via SMS, email/and or phone call (depending on the type and severity of the alert).

Q: Can I choose how I would like to receive alerts (push, SMS, email, etc.)?

A: Communication preferences are determined by the type and severity of the alerts and cannot be changed using the Everbridge Employee Recipient App.